About Us

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More than 12 hours before the service: Free

Within 12 hours of the service :Rs.200

Within 5 hours of the service: Rs.300

No fee if a professional is not assigned

TERMS AND CONDITIONS

Last Updated: 16 th May, 2025

These terms and conditions (“Terms”) govern the use of services made available on or

through https://www.bhaobhao.in (referred to in the document as, the “Platform”, and

together with the services made available on or through the Platform, the “Services”). These

Terms also include our privacy policy, available at https://www.bhaobhao.in/privacy-

policy (“Privacy Policy”), and any guidelines, additional, or supplemental terms, policies,

and disclaimers made available or issued by us from time to time (“Supplemental Terms”).

The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the

event of a conflict between these Terms and the Supplemental Terms with respect to

applicable Services, the Supplemental Terms will prevail.

The Terms constitute a binding and enforceable legal contract between Furry Faces Private

Limited (a company incorporated under the Companies Act, 2013 with its registered

address at 003, 5 th Floor, Lotus House, Vitthaldas Thackarsey Marg, New Marine Lines,

Mumbai-400020, India, with the common trade name Bhao Bhao), and you, a user of the

Services, or any legal entity that books Grooming Services (defined below) on behalf of end-

users (“you” or “Customer”). By using the Services, you represent and warrant that you

have full legal capacity and authority to agree to and bind yourself to these Terms. If you

represent any other person, you confirm and represent that you have the necessary power

and authority to bind such person to these Terms.

By using the Services, you agree that you have read, understood, and are bound by, these

Terms, as amended from time to time, and that you will comply with the requirements listed

here. These Terms expressly supersede any prior written agreements with you. If you do not

agree to these Terms, or comply with the requirements listed here, please do not use the

Services.

1. SERVICES

(a) The Services include the provision of the Platform that enables you to arrange and

schedule different home-based services with independent third-party service providers of

those services (“Service Professionals”). As a part of the Services, Furry Faces Private

Limited (abbreviated as FF in this document) facilitates the transfer of payments to Service

Professionals for the services they render to you and collects payments on behalf of such

Service Professionals.

(b) The services rendered by Service Professionals are referred to as “Grooming Services”.

The term “Services” does not include the Groomer Services. FF does not provide the

Grooming Services and is not responsible their provision. Service Professionals are solely

liable and responsible for the Grooming Services that they offer or otherwise provide through

the Platform. FF and its affiliates do not employ Service Professionals, nor are Service

Professionals agents, contractors, or partners of FF or its affiliates. Grooming Service

Professionals do not have the ability to bind or represent FF.

(c) The Platform is for your personal and non-commercial use only, unless otherwise agreed

upon on in accordance with the terms of a separate agreement. Please note that the

Platform is intended for use only within India. You agree that in the event you avail the

Services or Grooming Services from a legal jurisdiction other than the territory of India, you

will be deemed to have accepted the FF terms and conditions applicable to that jurisdiction.

(d) The Services are made available under various brands owned by or otherwise licensed

to FF and its affiliates.

(e) A key part of the Services is FF’s ability to send you text messages, electronic mails, or

WhatsApp messages, including in connection with your bookings, your utilisation of the

Services, or as a part of its promotional and marketing strategies. While you may opt out of

receiving these text messages by contacting FF at contact@bhaobhao.in or through

the in-Platform settings , you agree and acknowledge that this may impact FF’s ability to

provide the Services (or a part of the Services) to you.

(f) In certain instances, you may be required to furnish identification proof to avail the

Services or the Grooming Services and hereby agree to do so. A failure to comply with this

request may result in your inability to use the Services or Grooming Services.

(g) FF may, in its sole discretion, offer promotional codes that may be redeemed for credits,

other features or benefits related to the Services, and/or Grooming Services, subject to any

additional terms that may apply on a promotional code (“FF Codes”).

(ii) You agree that (i) you shall use FF Codes in a lawful manner, and only for the purposes

specified by such FF Codes, (ii) you shall not duplicate, sell, or transfer the FF Codes in any

manner (including by posting such codes on a public forum) unless you have FF’s express

prior consent to do so, (iii) FF Codes may be disabled by FF at any time for any reason

without any liability to you, (iv) FF Codes are not valid for cash, and (v) FF Codes may expire

prior to your use.

(iii) FF may, at its sole discretion, provide only certain users with FF Codes that may result in

different amounts charged for the same or similar services obtained by other users.

(iv) FF reserves the right to withhold or deduct credits or other features or benefits obtained

through the use of FF Codes, by you or any other user, if FF reasonably determines or

believes that the use or redemption of the FF Codes was in error, fraudulent, illegal, or in

violation of the applicable FF Codes terms or these Terms.

2. ACCOUNT CREATION

(a) To avail the Services, you will be required to create an account on the Platform

(“Account”). For this Account, you may be required to furnish certain details, including but

not limited to your phone number. To create an Account, you must be at least 18 years of

age.

(b) You warrant that all information furnished in connection with your Account is and shall

remain accurate and true. You agree to promptly update your details on the Platform in the

event of any change to or modification of this information.

(c) You are solely responsible for maintaining the security and confidentiality of your Account

and agree to immediately notify us of any disclosure or unauthorised use of your Account or

any other breach of security with respect to your Account.

(d) You are liable and accountable for all activities that take place through your Account,

including activities performed by persons other than you. We shall not be liable for any

unauthorised access to your Account.

(e) You agree to receive communications from us regarding (i) requests for payments, (ii)

information about us and the Services, (iii) promotional offers and services from us and our

third party partners, and (iv) any other matter in relation to the Services.

3. USER CONTENT

(a) Our Platform may contain interactive features or services that allow users who have

created an account with us to post, upload, publish, display, transmit, or submit comments,

reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User

Content”).

(b) As part of the effective provision of the Services and quality control purposes, we may

request reviews from you about Service Professionals and you agree and acknowledge that

Service Professionals may provide reviews about you to us. You must not knowingly provide

false, inaccurate, or misleading information in respect of the reviews. Reviews will be used

by us for quality control purposes and to determine whether Customers and Service

Professionals are appropriate users of the Platform. If we determine at our sole discretion

that you are not an appropriate user, we reserve the right to cancel your registration and

remove you from our Platform.

(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable,

sublicensable, and royalty-free licence to (i) use, publish, display, store, host, transfer,

process, communicate, distribute, make available, modify, adapt, translate, and create

derivative works of, the User Content, for the functioning of, and in connection with, the

Services and (ii) use User Content for the limited purposes of advertising and promoting the

Services, or furnishing evidence before a court or authority of competent jurisdiction under

applicable laws.

(d) In connection with these Terms and the licences granted under this clause, you hereby

waive any claims arising out of any moral rights or other similar rights relating to the User

Content.

(e) You agree and acknowledge that FF may, without notice to you, remove, or otherwise

restrict access to User Content that, in its sole discretion, violates these Terms.

4. CONSENT TO USE DATA

(a) You agree that we may, in accordance with our Privacy Policy, collect and use your

personal data. The Privacy Policy is available at https://www.bhaobhao.in/privacy-policy

and it explains the categories of personal data that we collect or otherwise process about

you and the manner in which we process such data.

(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby

consent to us sharing your information with our affiliates or other third-party service

providers. We may use information and data pertaining to your use of the Services for

provision of the Services, analytics, trend identification, and purposes of statistics to further

enhance the effectiveness and efficiency of our Services, and provision of beneficial

schemes, new offers, and for experience enhancement.

(c) Subject to applicable laws, we may be directed by law enforcement agencies or the

government and related bodies to disclose data in relation to you in connection with criminal

or civil proceedings. You understand and agree that in such instances we shall have the right

to share such data with relevant agencies or bodies.

5. BOOKINGS

(a) Orders: The Platform permits you to request various Grooming Services at a time of your

choosing based on available slots. To make a booking, you should follow the instructions on

the Platform and provide necessary information. We use reasonable efforts to enable you to

find a Service Professional who is able to provide that service at the requested time. If, in the

unlikely event we cannot find a Service Professional for the specific timeslot, we will contact

you to find an alternative time.

(b) Confirmation: Once you place a request we will provide confirmation of the booking via

SMS, email or a push notification. Once your booking has been confirmed, you will be

required to make the payment in accordance with these Terms or as indicated on the

Platform. Once a Service Professional has been identified for the requested Grooming

Services, you shall receive confirmation in App or via SMS, email or a push notification.

(c) Cancellations: Bookings that are cancelled before confirmation on the Platform will not be

charged. FF’s cancellation policy sets out applicable cancellation fees.

(d) Substitution: In case of the unavailability of, or cancellation by a selected Service

Professional, we will offer you a substitute of the Service Professional from among our

registered Service Professionals. While we will try to substitute within the same slot as

booked by you, it is possible that FF may offer you an alternate time/date slot.

6. PRICING, FEES, AND PAYMENT TERMS

(a) FF reserves the right to charge you for the different Services you may avail and/or for any

other facilities you may opt for, from time to time, on or via the Platform.

(b) Charges and Fees in respect of Grooming Services:

(i) In respect of Grooming Services that you seek to avail through the Platform, you shall be

required to pay Service Professionals the amount indicated at the time of booking as well as

amounts towards (a) any additional Grooming Services you may avail, (b) out of pocket

expenses incurred by the Service Professional, and (c) expenses arising out of the purchase

of goods required or utilised for the performance of the Grooming Service (“Charges”). In

addition to the Charges payable to Service Professionals, FF reserves the right to charge

you a convenience fee for facilitating the booking and transferring payments to the Service

Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you

receive may include additional charges, including without limitation, a safety fee, warranty

fee, insurance fee, or Service Professional welfare fee.

(ii) FF shall notify you of the applicable Charges, Fees, and payment methods at the time of

booking. Generally, you may make payments for Grooming Services through credit cards,

debit cards, net banking, wallets, UPI or cash upon completion of the Grooming Service. We

have the right to modify and otherwise restrict the modes of payment available to you. You

acknowledge that certain payment methods such as cash upon completion may not always

be available to you as a payment method. For the avoidance of doubt, in the event you pay

through the method of ‘cash upon completion’, you acknowledge that you will be required to

pay both Charges and Fees to the Service Professional.

(iii) The Charges and Fees may be payable at the time of making a booking, or upon the

completion of the Grooming Service, as specified by FF.

(iv) For the avoidance of doubt, please note that the Charges are payable to Service

Professionals, and FF acts as a limited collection agent on behalf of such Service

Professionals to collect and transfer amounts due to them.

(v) Taxes: All Charges and Fees are inclusive of applicable taxes.

(vi) FF reserves the right to reasonably amend the Charges and Fees at any time at its sole

discretion. A change in Fees shall not impact any bookings that have been confirmed before

the publication of the revised Fees on the Platform.

(vii) Charges and Fees that you pay are final and non-refundable, unless otherwise

determined by FF or required by the applicable laws. Under certain laws, you may be

entitled to a refund or other remedies for a failure in the provision of the Services.

(viii) You acknowledge and agree that Charges and Fees applicable in certain geographical

areas may increase substantially during times of high demand. FF will use reasonable efforts

to inform you of the Charges and Fees that may apply. However, by using the Grooming

Services or Services, you will be responsible for the Charges and Fees incurred under your

Account regardless of your awareness of such Charges or Fees.

(c) Payment Processors: We may use a third-party payment processor (“Payment

Processor”) to bill you through your selected mode of payment. The processing of

payments will be subject to the terms and policies of such Payment Processor in addition to

these Terms. We shall not be liable for any error of the Payment Processor. In the event of

any unsuccessful payment, the money debited shall be credited in accordance with the

terms of the Payment Processor.

(d) Cancellation: You may elect to cancel your request for services from a Service

Professional at any time prior to such Service Professional’s arrival, in which case you may

be charged a cancellation fee in accordance with FF’s cancellation policy. FF reserves the

right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e) Subscriptions: FF may from time to time offer subscription packages (howsoever named)

for monetary consideration. The packages shall provide Customers with additional benefits,

which may include the ability to avail discounted Grooming Services. You agree that

subscription packages (howsoever named) shall be subject to additional terms and

conditions. You acknowledge that such subscription packages will be subject to additional

terms and conditions that will be deemed to be an integral part of these Terms.

(f) FF does not designate any portion of your payment as a tip or gratuity to the Service

Professional. Any representation by FF to the effect that tipping is “voluntary”, “not required”,

and/or “included” in the payments you make for Grooming Services is not intended to

suggest that FF provides any additional payments to Service Professionals. You understand

and agree that while you are free to provide additional payment as a gratuity to any Service

Professional who provides you with Grooming Services, you are under no obligation to do

so. Gratuities are voluntary.

7. CUSTOMER CONDUCT

(a) FF prohibits discrimination against Service Professionals, including on the basis of race,

religion, caste, national origin, disability, sexual orientation, sex, marital status, gender

identity, age, or any other characteristic that may be protected under applicable law. Such

discrimination includes but is not limited to any refusal to accept Grooming Services based

on any of these characteristics.

(b) We request that you treat all Service Professionals with courtesy and respect, and that

you provide them with a safe, clean, and appropriate location to perform the Grooming

Services. Service Professionals shall be entitled to refuse to perform Grooming Services if

you have not provided a safe, clean, and appropriate location for them, or you behave

towards them in a manner which is discourteous, disrespectful, abusive, or otherwise

inappropriate. We reserve the right to withhold access to the Services and otherwise limit

your access to Grooming Services at our absolute discretion if you behave towards any

Service Professional in a manner which is discourteous, disrespectful, or abusive, or which

we otherwise deem to be inappropriate or unlawful.

(c) You agree that you will be liable for discriminating against Service Professionals or for

any failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and

appropriate location for them to perform the Grooming Services. Additionally, you will also

disclose any and all information that may have a bearing on the ability of the Service

Professional to perform the Grooming Services or impact the Services Professional’s health,

safety, or well-being, to FF and the Service Professional.

(d) You agree that in the event a Service Professional behaves in a manner that is

discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be

required to report such incident to contact@bhaobhao.in at the earliest but in any event

within 48 (forty eight) hours of such incident.

8. THIRD PARTY SERVICES

(a) The Platform may include services, content, documents, and information owned by,

licensed to, or otherwise made available by, a third party (“Third Party Services”) and

contain links to Third Party Services. You understand and acknowledge that Third Party

Services are the sole responsibility of the third party that created or provided it and that use

of such Third Party Services is solely at your own risk.

(b) We make no representations and exclude all warranties and liabilities arising out of or

pertaining to such Third Party Services, including their accuracy or completeness. Should

you avail a Third Party Service, you shall be governed and bound by the terms and

conditions and privacy policy of the third parties providing the Third Party Services. Further,

all intellectual property rights in and to Third Party Services are the property of the respective

third parties.

9. YOUR RESPONSIBILITIES

(a) You represent and warrant that all information that you provide in relation to the Services

and Grooming Services is complete, true, and correct on the date of agreeing to these Terms

and shall continue to be complete, true, and correct while you avail the Services and/or the

Grooming Services. Should any information that you provide change during the existence of

these Terms, you undertake to immediately bring such change to our notice. We do not

accept any responsibility or liability for any loss or damage that you may suffer or incur if any

information, documentation, material, or data, provided to avail the Services is incorrect,

incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

(b) You shall extend all cooperation to us in our defence of any proceedings that may be

initiated against us due to a breach of your obligations or covenants under these Terms.

(c) In respect of the User Content, you represent and warrant that:

(i) you own all intellectual property rights (or have obtained all necessary permissions) to

provide User Content and to grant the licences under these Terms;

(ii) you are solely responsible for all activities that occur on or through your account on the

Platform and all User Content;

(iii) the User Content does not and shall not violate any of your obligations or responsibilities

under other agreements;

(iv) the User Content does not and shall not violate, infringe, or misappropriate any

intellectual property right or other proprietary right including the right of publicity or privacy of

any person or entity;

(v) the User Content does not and shall not contain any viruses, corrupted data, or other

harmful, disruptive, or destructive files or content;

(vi) the User Content does not and shall not violate any third party rights; and

(vii) the User Content (A) does not belong to any other person to which you do not have any

right, (B) does not threaten the unity, integrity, defence, security or sovereignty of India,

friendly relations with foreign states, public order, cause incitement to the commission of any

cognisable offence, prevents investigation of any offence, or is insulting another nation, (C)

is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy,

discriminatory based on gender, ethnically objectionable, disparaging, relating to, or

encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene,

pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or

restricts, or inhibits, any other person from using or enjoying the Services.

(d) You shall not use the Services in any manner except as expressly permitted in these

Terms. Without limiting the generality of the preceding sentence, you shall not:

(i) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks,

or trade secrets of any party;

(ii) except as may be provided hereunder, copy, display, distribute, modify, publish,

reproduce, store, transmit, post, translate, create any derivative works from or license the

Services;

(iii) use the Services to transmit any data, or send or upload any material that contains

viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any

other harmful programmes, or similar computer code, designed to adversely affect the

operation of any computer software or hardware;

(iv) use any robot, spider, other automated device, or manual process to monitor or copy the

Services or any portion thereof;

(v) engage in the systematic retrieval of content from the Services to create or compile,

directly or indirectly, a collection, compilation, database, or directory;

(vi) use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or

(C) in any manner inconsistent with these Terms;

(vii) decompile, reverse engineer, or disassemble the Services;

(viii) link to, mirror, or frame, any portion of all or any of the Services; or

(ix) violate applicable laws in any manner.

(e) You warrant that you shall not engage in any activity that interferes with or disrupts the

Services.

(f) You shall not attempt to gain unauthorised access to any portion or feature of the

Services, any other systems or networks connected to the Services, to any of our servers, or

through the Platform by hacking, password mining, or any other illegitimate means.

(g) You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage,

approach, or accept or encourage the solicitations or approach of, a Service Professional

from whom you have availed Grooming Services, to either terminate or otherwise cease their

registration on or engagement with the Platform, or avail services the same as or similar to

the Grooming Services independently, without booking the Grooming Services through your

Account. You agree that this limitation is reasonable and fair and is necessary for the

protection of the privacy and security of Service Professionals and that this will not preclude

you from obtaining services the same as or similar to the Grooming Services through the

Platform or other means. You further agree that any potential harm to Service Professionals

from the non-enforcement of this clause far outweighs any potential harm to you.

10. OUR INTELLECTUAL PROPERTY

(a) All rights, titles, and interest in, and to the Services, including all intellectual property

rights arising out of the Services, are owned by or otherwise licensed to us. Subject to

compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sub

licensable, revocable, and limited licence to use the Services in accordance with these

Terms and our written instructions issued from time to time. Any rights not expressly granted

herein are reserved by FF or FF’s licensors.

(b) We may request you to submit suggestions and other feedback, including bug reports,

relating to the Services from time to time (“Feedback”). We may freely use, copy, disclose,

publish, display, distribute, and exploit the Feedback we receive from you without any

payment of royalty, acknowledgement, prior consent, or any other form of restriction arising

out of your intellectual property rights.

(c) Except as expressly stated in these Terms, nothing in these Terms should be construed

as conferring any right in, or licence to, our or any third party’s intellectual property rights.

11. TERM AND TERMINATION

(a) These Terms shall remain in effect unless terminated in accordance with the terms

hereunder.

(b) We may restrict, deactivate, or terminate your access to, or use of, the Services, or any

portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or

breach any of the obligations, responsibilities, or covenants under these Terms, (B) when

you cease to become a user of our Services, (C) you do not, or are likely not to qualify under

applicable law, or the standards and policies of FF or its affiliates, to access and use the

Services, or (D) violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days’ prior

written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory

reason.

(c) You may terminate these Terms, at any time, for any reason by sending a notice to FF

at contact@bhaobhao.in

(d) Upon termination of these Terms:

(i) the Account will expire;

(ii) the Services will “time-out”; and

(iii) these Terms shall terminate, except for those clauses that are expressly, or by

implication, intended to survive termination or expiry.

12. DISCLAIMERS AND WARRANTIES

(a) The Services are provided on an “as is” basis without warranty of any kind, express,

implied, statutory or otherwise, including without limitation the implied warranties of title, non-

infringement, merchantability, or fitness for a particular purpose. Without limiting the

foregoing, we make no warranty that the Services will meet your requirements or

expectations.

(b) No advice or information, whether oral or written, obtained by you from us shall create

any warranty that is not expressly stated in the Terms.

(c) While FF strives to provide accurate information about Grooming Services and Charges,

pricing errors may occur from time to time.

(d) You agree and acknowledge that we are merely a Platform that connects you with

Service Professionals, and we shall not be liable in any manner for any obligations that have

not been explicitly stated in these Terms. We are not liable or responsible for fulfilment of

any bookings, for the performance of the Grooming Services by any Service Professional, or

for any acts or omissions of the Service Professionals during their provision of the Grooming

Services including any damage they may cause to property. By booking Grooming Services

through the Platform, you are entering into a contract with the relevant Service Provider for

the provision of those services, and we accept no responsibility or liability, nor do we make

any warranty, representation, or guarantee in respect of the Service Professional’s

performance under that contract.

(e) You agree and acknowledge that soliciting or receiving services from any Service

Professional independently is solely at your own risk, and in such an event, you waive any

rights that you may have under these Terms.

(f) We do not guarantee or warrant and we make no representation whatsoever regarding

the reliability, quality, or suitability of the Service Professionals.

(g) You hereby accept full responsibility for any consequences that may arise from your use

of the Services and Grooming Services and expressly agree and acknowledge that we shall

have absolutely no liability in this regard.

(h) FF will maintain a complaints management framework and will manage this framework

on behalf of Service Professionals in a reasonable manner and in accordance with the non-

excludable requirements of relevant applicable laws.

(i) To the fullest extent permissible by law, we, our affiliates, and our related parties, each

disclaim all liability for any loss or damage arising out of, or due to:

(i) your use of, inability to use, or availability or unavailability of the Services or the Grooming

Services;

(ii) the occurrence or existence of any defect, interruption, or delays, in the operation or

transmission of information to, from, or through the Services, communications failure, theft,

destruction, or unauthorised access to our records, programmes, services, servers, or other

infrastructure relating to the Services;

(iii) the failure of the Services to remain operational for any period of time; and

(iv) the loss of any User Content and any other data in connection with your use of the

Services.

(j) In no event shall FF, its officers, directors, and employees, or its contractors, agents,

licensors, partners, orsuppliers,be liable to you for any direct, special, indirect, incidental,

consequential, punitive, reliance, or exemplary damages (including without limitation, lost

business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or

non-pecuniary loss or damage of any nature whatsoever, including but not limited to any

abuse or breach of data), even if FF or an authorised representative had been advised of the

possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or

the Grooming Services, (C) your use or inability to use the Services or the Grooming

Services, or (D) any other interactions with another user of the Services.

(k) To the maximum extent permitted by law, our liability shall be limited to the amount of

commission we receive in respect of a particular booking made on the Platform. In no event

shall our total liability to you in connection with these Terms exceed INR 10,000 (Rupees Ten

Thousand).

(l) Nothing in these Terms will exclude or limit any warranty implied by law that it would be

unlawful to exclude or limit.

13. INDEMNITY

You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries,

affiliates, and our officers, employees, directors, agents, and representatives, harmless from

and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages,

and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’

fees), due to or arising out of your access to the Services or Grooming Services, use of the

Services or Grooming Services, violation of these Terms, or any violation of these Terms by

any third party who may use your Account.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

(a) These Terms shall be governed by and construed and enforced in accordance with the

laws of India. Subject to other provisions in this clause, courts in Mumbai shall have

exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.

(b) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be

resolved by arbitration in Mumbai in accordance with the Arbitration and Conciliation Act,

1996 for the time being in force, which is deemed to be incorporated by reference in this

clause. The tribunal shall consist of 1 (One) arbitrator appointed by FF. The language of the

arbitration shall be English. The parties to the arbitration shall keep the arbitration

confidential, and not disclose to any person, other than on a need to know basis, or to legal

advisors, unless required to do so by law. The decision of the arbitrator shall be final and

binding on all the parties thereto. Each party to the arbitration shall bear its own costs with

respect to any dispute.

15. GRIEVANCE REDRESSAL

(a) You may contact our designated Grievance Redressal Officer with any complaints or

queries relating to the Services or these Terms through registered post or through email,

details of which are provided below:

Name: Anshika Maheshwari

Designation: Co-founder

Email Address: contact@bhaobhao.in

(b) We shall ensure that your complaint is resolved within timelines prescribed by applicable

laws.

16. MISCELLANEOUS PROVISIONS

(a) Changes to Terms: The Terms are subject to revisions at any time, as determined by us,

and all changes are effective immediately upon being posted on the Platform. It is your

responsibility to review these Terms periodically for any updates or changes. You will be

deemed to have accepted the changes made to these Terms if you continue to use the

Platform once it has been posted.

(b) Modification to the Services: We reserve the right at any time to add, modify, or

discontinue, temporarily or permanently, the Services (or any part thereof), with or without

cause. We shall not be liable for any such addition, modification, suspension, or

discontinuation of the Services.

(c) Severability: If any provision of these Terms is determined by any court or other

competent authority to be unlawful or unenforceable, the other provisions of these Terms will

continue to be in effect. If any unlawful or unenforceable provision would be lawful or

enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of

the provision will continue in effect (unless that would contradict the clear intention of the

clause, in which case the entirety of the relevant provision will be deemed to be deleted).

(d) Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or

covenants under these Terms, or your Account in any manner without our prior written

consent. We may grant or withhold this consent at our sole discretion, subject to any

conditions we deem appropriate. We may assign our rights to any of our affiliates,

subsidiaries, or parent companies, any successor in interest of any business associated with

the Services, or any third party without any prior notice to you.

(e) Notices: All notices, requests, demands, and determinations for us under these Terms

(other than routine operational communications) shall be sent to contact@bhaobhao.in

(f) Third Party Rights: No third party shall have any rights to enforce any terms contained

herein.

(g) Force Majeure: We shall have no liability to you if we are prevented from or delayed in

performing our obligations, or from carrying on our business, by acts, events, omissions, or

accidents beyond our reasonable control, including without limitation, strikes, failure of a

utility service or telecommunications network, act of God, war, riot, civil commotion,

malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.

Yes, we offer 10% off for first-time customers and discounts for bulk bookings.